Frequently Asked Questions (FAQs)

1. How can I track my order?

   You can easily track your order by logging into your Lilöu account and navigating to the "Order History" section. There, you'll find the status of your order along with tracking information if applicable. Additionally, we'll send you a tracking link via email once your order has been shipped.

2. What payment methods do you accept?

   Lilöu accepts various payment methods to ensure convenience for our customers. We currently accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer payment options through PayPal for added flexibility.

3. What is your return policy?

   At Lilöu, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return eligible items within 30 days of receipt for a refund or exchange. Please refer to our Return Policy for more details on eligibility criteria and instructions on how to initiate a return.

4. How can I contact customer support?

   Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. You can reach us via email at support@lilou.com we strive to respond to all inquiries promptly.

5. Are your products ethically sourced and sustainable?

   Yes, at Lilöu, we're committed to ethical sourcing and sustainability. We prioritize working with suppliers who share our values and adhere to ethical labor practices. Many of our products are crafted using eco-friendly materials and processes, allowing you to shop with confidence knowing you're making a positive impact.

6. What are the terms and conditions for collaborating with Lilöu Signature?

By entering into a collaboration with Lilöu Signature, you agree to create and share At a minimum1 high-quality Instagram feed post and 1 story, tagging @TheLilouSignature. All content should reflect Lilöu Signature’s brand aesthetic and be submitted for review at least 3 days prior to posting. In exchange, you will receive gifted products along with exclusive discount codes. Should you choose not to proceed with creating the agreed-upon content, you will have the option to purchase the items at the standard retail price. Lilöu Signature retains the right to use approved content for promotional purposes with proper credit attribution. Both parties agree to a 1-month exclusivity period, refraining from promoting similar brands within the same category during this time, and to uphold confidentiality concerning any privileged information. Either party may terminate this agreement with 7 days’ prior notice. By proceeding, you acknowledge and accept these terms.

7. How can I stay updated on new arrivals and promotions?

   To stay informed about the latest arrivals, exclusive promotions, and special offers from Lilöu, we encourage you to sign up for our newsletter and follow us on social media. Simply enter your email address on our website to subscribe and receive regular updates directly to your inbox.

If you have Any Questions Feel free to contact us at : support@Thelilousignature.com