US domestic shipping
We apologize for the delay; Due to high Demand, Please allow 5-7 Business Days For your order to be received.
Lilöu's Standard Shipping option offers a dependable and cost-effective means for customers to receive their orders. While it may entail a slightly longer wait compared to expedited alternatives, it maintains an unwavering commitment to affordability without sacrificing service quality. Whether customers are purchasing delicate accessories or tote bags, Standard Shipping ensures the safe and timely delivery of their packages. With meticulous attention to tracking details and streamlined logistics, Lilöu guarantees a seamless shipping experience, instilling confidence in customers from order placement to doorstep delivery.
Shipping
RETURNS
Return Policy
Lilöu's return policy is designed with customer satisfaction in mind, offering a hassle-free experience for those who need to make returns or exchanges. With a commitment to ensuring that every purchase meets expectations, Lilöu allows customers to return products within a specified timeframe, typically accompanied by proof of purchase. Whether it's due to a change of heart or a defect in the product, Lilöu strives to make the return process simple and straightforward. With clear guidelines and dedicated customer support, customers can feel confident knowing that their concerns will be addressed promptly and professionally, reinforcing Lilöu's dedication to exceptional service from purchase to post-sale support.
Return Instructions
1. Contact Customer Support: If you're considering a return or exchange, reach out to Lilöu's dedicated customer support team via email to initiate the process. Provide your order details and reason for the return.
2. Review Return Policy: Take a moment to review Lilöu's return policy to ensure your request aligns with the guidelines. Note any specific conditions, such as the timeframe for returns or eligibility criteria.
3. Prepare Your Package: Carefully package the item(s) you wish to return, ensuring they're in their original condition with any tags or packaging intact. Include a copy of your order confirmation or packing slip in the package.
4. Address and Ship: Follow the provided return shipping instructions, including the designated return address. Use a reliable shipping method with tracking to ensure the safe return of your package.
5. Await Confirmation: Once your return package is received and processed by Lilöu's team, you'll receive confirmation via email. This typically includes details on your refund or exchange status.
6. Receive Refund or Exchange: Depending on your preference and the outcome of the return process, Lilöu will issue a refund to your original payment method or process an exchange for the desired item.
By following these steps, you can ensure a smooth and efficient return process with Lilöu, making customer satisfaction a top priority.